From tree to your door
Trace your Acacia EPZ gum arabic
Enter the unique tracking code printed on your shipping documents to see where your gum came from, how it was tested and how it reached you.
Your tracking code is shown on the commercial invoice and packing list (format AEPZ-XXXX-XXXX). Tracking a sample? Enter its sample code (SMP-XXXX-XXXX) instead.
What you will see
Every view is generated live from our operations system — the same records our supply-chain and QA teams sign off on.
Origin
The county, region or country your gum was sourced from, with its share of the lot.
Collectors
Community collection activity in the sourcing area — villages, dates and GPS-mapped points.
Quality results
Intake and final QC checkpoints with the actual parameters measured.
Processing journey
Reception, cleaning, sorting, grading and packing — with dates.
Shipment
Container, bill of lading, ports and departure / arrival dates.
Compliance
Current certifications and licences held by Acacia EPZ.
Samples
Track general, pre-shipment and post-shipment samples — with their analysis results and dispatch status.
Built on chain-of-custody records
Gum is collected from community collectors across the drylands, weighed and graded at bulking centres, received and re-inspected at our Athi River EPZ facility, and only released to production after QA clearance. Each step is recorded and signed off — that record is what you see here.
To protect the privacy of the communities we work with, collectors are shown by pseudonymous code and map points are rounded to roughly one kilometre.